1. What is the ordering, proofing and delivery process?
   Once your order is placed you will be emailed an order confirmation/invoice and a link to upload your artwork.
   If your order is placed and we receive your artwork BEFORE midday on any given business day we will send a proof that afternoon for approval.
   Please see full details here.
   
2. How should I supply my files for printing?
   Please go to our supplying artwork page here.
3. Do you have any blank templates to make sure I supply my artwork the correct size?
   Yes we do, blank templates which are correctly sized can be found here.
4. How will my order be printed?
   Most of our standard flyer prints are printed on one of our 10-colour Heidelberg litho presses. Very small flyer runs will probably be run on one of our Konica Bizhub 7000s.  Posters will also most likely be printed digitally.
5. How can you print at such great prices?
   Your order will be printed on a larger sheet with lots of other orders, this allows us to use economies of scale to produce large amounts of leaflets at a great price. Many other printers print large volumes on digital presses, which don't allow for increases in volume to reduce the prices significantly. Also, as we only offer 2 stocks for flyers, we can therefore purchase our standard papers in very large bulk quantities, leading to better prices which we can pass on to you, the customer.
6. How will my order be sent/delivered?
   We use DPD as our courier, so most of our print will be sent overnight via DPD which can be tracked online, and you will be given a 1 hour time slot of when they will be delivered via email and/or SMS. This delivery is included in our prices
   Some parts of the country are 2 day delivery times, but are still classed as a standard delivery costs - AB31, AB33-38, AB44-56 & IV30-32 postcodes.
   Postcodes not included in standard delivery costs (please ask for delivery costs) - FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26,PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, All BT postcodes.
7. Is your print environmentally friendly?
   Yes, we print only using paper from sustainable sources (FSC Certified) and all our litho print is produced using vegetable-based inks.
8. What if I'm not happy with my print when I receive it?
   Please see our guarantee here.
   
9. Can I cancel my order before printing?
   If it is within 30 days and we have not sent a PDF proof we will supply a full refund.
   If it is within 30 days and we have supplied a PDF proof for approval, we may need to charge an administration fee.
   If it is after a period of longer than 30 days, we will need to charge an administration fee of £15 (inc VAT) to cover costs incurred.

If you have any other questions, please feel free to contact customer services.